About the Role:
The Air Force Test Center is looking for a Full-Time Information Computer Assistant (NK-0335-02) to work at the 412th Test Wing, 412th Mission Support Group, 412th Communications Squadron, Wireless Communications Section (412 CS/SCOSC) at Edwards AFB.
Sustain high quality customer service through personal accountability and professional commitment. Provide advanced technical support services to sustain computer and network-related assistance and support to the organization and their users. Provide processes and procedures for the implementation and delivery of end user desktop support to organizations and tenants of Edwards AFB. Focal point for incident resolution and to perform remote desktop support for end users.
Announcement Length/Closes: 7 workdays
Location: Edwards, CA (Edwards Air Force Base)
Typical 2025 salary range: $34,799-$56,039 per year (includes Locality)
- Areas of Consideration (AOC): Installation - wide (Edwards AFB)
Desired Skills:
- Proficiency with common office software platforms, including Microsoft 365, Windows 11, Power Apps, and SharePoint
- Strong written and verbal communication abilities, with a demonstrated capacity to collaborate effectively in a team environment
- At least one year of experience diagnosing and resolving a variety of hardware and software issues
- Foundational knowledge of network security principles
Major Duties:
- Perform computer assistant duties. Assist in administering the base local area network (LAN) and wide area network (WAN).
- Act as a focal point for Information Technology support, organizational communications and computer-related activities: provide guidance on technical aspects of desktop computers, network, and software use to organizational users.
- Respond to customer incidents; perform initial system diagnostics by remotely troubleshooting hardware and software problems and identify system failures.
- Perform a wide variety of record keeping, updating existing information work management system database, reporting, and informational duties in support of the organization's programs, functions, and projects.
- Answer substantive technical requests for information which can be provided based on information from records and files or personal knowledge of the organization
- Use multiple office automation software with varied functions to produce a wide range of documents, formats, etc.
- Specific processing functions involved require a varying number and sequence of steps and use of different functions from one assignment to another. Independently carries out familiar assignments IAW previous instructions, standard procedures for creating documents, or entering or retrieving data, and established use of software packages.
- Analyze trends and identify potential problems. Record issues as they occur; effectively track incidents and problems in order to build a knowledge base for future problem resolution.
- Coordinate efforts between customers and system support personnel, when required, to identify and resolve hardware, software and other system anomalies. Recognize trends and recommend changes to ensure optimum effectiveness is achieved
-Perform base operator functions which encompasses directory assistance and the connection of morale calls and other overseas calls.
Provide support for cellular devices which consists of updating/removing users from the enterprise approved server or system, setting up new devices and upgrading software.
Qualifications/Requirements:
- U.S. Citizenship
- Obtain & maintain a Secret Security Clearance
- Knowledge of basic LAN/WAN and system principles and practices sufficient to install, configure, and troubleshoot desktop level components and software.
- Knowledge of customer support principles, methods, and procedures for documenting problem resolutions and providing guidance to customers.
- Knowledge of concepts and techniques required to assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements.
- Knowledge of the procedures and techniques necessary to gather, synthesize, and draw conclusions regarding trend analysis.
- Ability to analyze routine network problems and recommend solutions.
- Ability to communicate effectively through tact, courtesy and diplomacy with a broad range of customers both orally and in writing in order to plan, coordinate or advise on work efforts.
***Resumes limited to two pages. Federal agencies now only accept resumes up to two pages in length.*** Learn more about the new resume requirements at https://help.usajobs.gov/faq/application/documents/resume/page-limit.
Please send resumes to: Karla Mendoza/Christina Aragon: 412cs.scxx.workflow@us.af.mil
ADHERENCE TO APPLICABLE HAF/AFMC/AFTC HIRING FREEZE IMPLEMENTATION GUIDANCE IS REQUIRED